Summary

Technical Writer and Communicator

Course and Web Content Developer / Business Analyst

Application and System Documentation Provider

In today’s business environment, instructional design consultants are constantly challenged with the reality that organizational development and change is inevitable.

• Accomplished Technical Writer, online Help and Training Developer with twenty five years’ experience
• Writes clearly, concisely and accurately, translating technical information into simple-to-understand English
• Skilled at producing computer user manuals, system documentation, online Help, intranet and Internet sites, technical marketing materials, documentation and training plans, design description, end user training materials as well as instructor materials
• Performs essential business analysis, including interviewing clients and creating use cases, business flow charts, data diagrams and user interface designs
• Experienced in analysis, design, development, implementation and evaluation of technical instructional materials
• Designs attractive, easy-to-read pages
• Works efficiently, either independently or on a team with minimal supervision, never missing a deadline
• Proficient in all aspects of word processing, desktop publishing, graphic creation and editing, page design and HTML
• Assembles, configures and repairs PC hardware and software